ENERGY KING 365EK Operations Instructions download pdf (Page 39)

Rev 03/12/14 ENERGY KING

360EK/365EK/480EK Wood/Coal Furnace Owner’s Manual  U. S. 33

Troubleshooting Guide

Detailed Troubleshooting

Once you have exhausted the above common problems, if you are still experiencing trouble with

your ENERGY KING Wood/Coal Furnace, you may wish to consult the following list of problems, or

consult with your ENERGY KING dealer for further assistance.

Problem(s) Cause(s) / Solution(s)

Fire won’t start or starts but

won’t stay lit, or does not

hold out overnight

 Make sure all furnace doors are closed tightly and all gaskets are

in good condition.

 Ashes, if allowed to accumulate in the ash removal pan, will block

the passage of combustion air. Verify that your ash removal pan

is clean. Never allow ashes to build up to the level of the grates.

 Your exhaust or combustion air systems may be blocked. Verify

all vents and pipes are free from obstruction and the draft controls

are operating correctly.

 Check your chimney for downdraft caused by taller surrounding

trees or buildings. The chimney may have to be extended or a

chimney vent cap installed. Please contact your ENERGY KING

dealer or heating contractor.

Fire is weak, lazy, or dirty,

or startup is slow or smoky

 Your fire may need more combustion air. Increase the amount of

combustion air by adjusting your draft controls.

 Your exhaust or combustion air systems may be blocked. Verify

all vents and pipes are free from obstruction and the draft controls

are operating correctly.

 Your home may have a negative pressure. If your home is too

airtight, the ENERGY KING heating appliance cannot get enough

combustion air to burn properly. You may need to bring outside

air to the ENERGY KING heating appliance. Please contact your

ENERGY KING dealer or heating contractor.

 Check your chimney for downdraft caused by taller surrounding

trees or buildings. The chimney may have to be extended or a

chimney vent cap installed. Please contact your ENERGY KING

dealer or heating contractor.

Smoke is visible or you

smell fumes in your home

 Make sure all doors are closed tightly and all gaskets are in good

condition.

 Your exhaust or combustion air systems may be blocked. Verify

all vents and pipes are free from obstruction and the draft controls

are operating correctly.

 Your venting may be improperly installed. If the ENERGY KING

heating appliance is smoking from vents, ducts, or from the draft

controls, immediately shut down the ENERGY KING heating

appliance, ventilate the area, and contact your ENERGY KING

dealer or heating contractor.

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ENERGY KING 365EK Operations Instructions Page 39

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